U-Power Group: dialogo con gli stakeholder

U-Power Group considers it a priority to maintain a constant and strong relationship with all its stakeholders. A relationship based on active involvement and continuous dialogue is an expression of the responsibility of the Group towards the social context with which it interacts.

Stakeholders represent a wide range of different interests: establishing and maintaining stable and lasting relationships is a crucial element for the creation of shared and long-term values.

The starting point for setting up an effective engagement process is to promptly identify your stakeholders and organize the most effective channels, constantly monitoring expectations, needs and opinions.

The Group pursues a proactive approach towards the plurality of interlocutors with whom it constantly relates in the world, promoting constant dialogue and acknowledging their needs.

The following table illustrates the list of stakeholders involved along the value chain, the main expectations and the related methods of engagement.

VALUE CHAIN	STAKEHOLDER	MAIN EXPECTATIONS	MODALITIES AND INSTRUMENTS OF INVOLVEMENT
Product Design and Development	Competitor	Involvement in initiatives and analysis activities on the development of the sector for the definition of any common strategies Implementation of legal and transparent business models and open strategies Full respect for free competition	Partnership Collaboration with industry and trade association Participation in technical workshops Direct meetings
Product Design and Development	Regulatory and Control Entities	Accession and Compliance with rules and regulations Participation in setting standards/guidelines	Dialogue with the institutions and participation in working groups Regular consultation and joint projects, certification audits
Supplyings	Semi-finished Manufacturers	Timely and correct compliance with the contractual conditions Continuity in supply requests Possibility of developing strategic partnerships	Direct meetings On-site visits Partnership Comparisons at the definition stage Continuous relationships with the purchasing function
Supplyings	Providers of Goods and Services	Timely and correct compliance with the contractual conditions Continuity in supply requests Possibility of developing strategic Partnerships	Direct meetings and on-site visits Partnership Comparisons in the definition of contracts Continuous relationships with the purchasing function
Production, quality control	Employees and External Collaborators	Respect for workers' rights Protecting health and safety at work Be adequately trained for skills development and for personal growth	Area meeting Visits to points of sale Internal communication Objectives and Target definition Engagement activities Sharing of informal feedback Training and integration programmes for new recruits
	Category associations	Collaboration, inclusion and participation in activities and programmes	Active participation in local and international associations Sharing Best Practices with industry associations
	Trade unions	Transparency and cooperation	Open and ongoing dialogues Regular meetings Definition of initiatives and joint projects
	Capital Providers	Transparency and timely and comprehensive information sharing	Continuous and transparent dialogue with the financial community Sharing information through press releases and regular meetings
Communication	Investors and analysts (traditional and sustainability)	Consolidation and strengthening of the Group’s knowledge and business model Value creation (return on investment and business sustainability) Transparent and responsible management Timeliness and willingness to dialogue Appropriate risk management including socially responsible risks	Shareholders meeting Conference-call or regular meetings following relevant communications Communications and price-sensitive informations Industry seminars and conferences Roadshow and meetings Daily dialogue (meetings, telephone, e-mail) Institutional website
	Media	Communication of news, programs, activities, initiatives Transparent and truthful communication	Meetings with representatives of local organisations, local communities and associations
	Local communities	Contributing to the creation of value for the territory Have an open dialogue Be transparent and provide information on social, environmental and economic issues	Press releases Social channels Sponsorship Television advertisements Conferences Interviews

Sales	End-users	Products improvement Continuous innovation and maximum product quality Ability to respond to specific needs for each type of customer and user Possibility of contact and communication between company and customer	Direct and ongoing relationships with sales staff Customer service Market analysis Market analysis Satisfaction analysis Website
	Resellers
	Big retailers
	Big direct customers

DIALOGUE WITH STAKEHOLDERS

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